Return and Refund Policy

Return and Refund Policy:

Welcome to Casesncover! We want to ensure your satisfaction with every purchase you make on our ecommerce platform. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returning items and seeking refunds.

1. Return Eligibility:

You may return an item within 15 days of purchase if it meets the following criteria:

  • The item must be unused and in the same condition as received.
  • It should be in its original packaging.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Contact our friendly customer support team via email at support@casesncover.com or through our "Contact Us" page on the website.
  • Provide your order number, the reason for the return, and any relevant details.
  • Our customer support team will guide you through the return process and provide instructions on where to send the item.

3. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the item reaches us safely.

4. Refund Process:

Upon receiving the returned item and confirming that it meets our return eligibility criteria, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed.

5. Refund Timeframe:

The time it takes for the refund to appear in your account may vary based on your original payment method. If you have any concerns or questions about the refund status, feel free to contact our customer support team.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including the return shipping costs.

7. Exchange Policy:

Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

8. Cancellation Policy:

If you need to cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled.

We strive to make the return and refund process as smooth as possible for our valued customers. If you have any further questions or concerns, don't hesitate to reach out to our customer support team. Thank you for choosing Casesncover!